HCS Ticket System - Revision history

Scott: /* Actually Creating a Ticket */

2013-08-16T14:12:54Z

‎Actually Creating a Ticket

Scott: /* Actually Creating a Ticket */

2013-08-16T14:10:21Z

‎Actually Creating a Ticket

Will: /* Actually Creating a Ticket */

2013-08-16T13:51:54Z

‎Actually Creating a Ticket

Will: /* What does a Ticket actually look like? */

2013-08-16T13:51:32Z

‎What does a Ticket actually look like?

Will at 13:49, 16 August 2013

2013-08-16T13:49:22Z

Will at 13:36, 16 August 2013

2013-08-16T13:36:07Z

Will at 13:34, 16 August 2013

2013-08-16T13:34:14Z

Will at 17:15, 10 August 2013

2013-08-10T17:15:29Z

Will at 17:02, 10 August 2013

2013-08-10T17:02:25Z

Will: Created page with "{{UC}}"

2013-08-10T16:37:49Z

Created page with "{{UC}}"

New page

@@ Line 19: / Line 19: @@
 |width="50%"|
 [[Image:Ticket2.png|400px|left|Click to enlarge|thumb]]
 |width="50%"|
 There are a few options you have to choose from when creating your ticket.
+[[Image:Ticket3.png|350px|left|thumb|]]
-[[Image:Ticket3.png|350px|lright|thumb|There are a few options you have to choose from when creating your ticket.]]
 |}
 *'''Issue creating or merging a game account''' - This was a common problem for Legacy players when [[Legacy]] merged with HCS. This is what you use when you are an older player and are trying to merge your account into the HCS system so you can continue with your old account instead of starting completely over.

@@ Line 16: / Line 16: @@
 The main thing is that you are sure to select Legacy Online as the game you are having an issue with.
 [[Image:Ticket2.png|400px|left|Click to enlarge|thumb]]
 *'''Issue creating or merging a game account''' - This was a common problem for Legacy players when [[Legacy]] merged with HCS. This is what you use when you are an older player and are trying to merge your account into the HCS system so you can continue with your old account instead of starting completely over.
 *'''Question Regarding Gameplay''' - Straightforward and simple. If there is something confusing you about the game, just ask away here.

@@ Line 16: / Line 16: @@
 The main thing is that you are sure to select Legacy Online as the game you are having an issue with.
-[[Image:Ticket2.png|400px|Click to enlarge|thumb]]
+[[Image:Ticket2.png|400px|left|Click to enlarge|thumb]]
 There are a few options you have to choose from when creating your ticket.

@@ Line 34: / Line 34: @@
 In the effort to make your experience with the ticket system as easy and straightforward as possible, we have created a ticket with an a conversation between two current [[Staff|Volunteer Helpers]] to show how it works.
-[[Image:Ticket4.png|350px|Click to enlarge|thumb]]
+[[Image:Ticket4.png|350px|left|Click to enlarge|thumb]]
 And once your issue is resolved and you no longer need a ticket to be open, you just scroll to the bottom of the page and you will see how to close the ticket (if a [[Staff]] member or [[Staff|Volunteer Helper]] doesn't do it for you):

@@ Line 5: / Line 5: @@
 Like with the old system, you can still get to the ticket via the same method of going to the Community Tab and selecting Ticket Help. As shown below.
-<center>[[Image:Q1.png]]</center>
+[[Image:Q1.png]]
 However, if you have your HCS toolbar turned on, you can also use that in order to create a ticket. As shown below.
-<center>[[Image:Ticket.png]]</center>
+[[Image:Ticket.png]]
 ===Actually Creating a Ticket===
@@ Line 16: / Line 16: @@
 The main thing is that you are sure to select Legacy Online as the game you are having an issue with.
-[[Image:Ticket2.png|400px|center|Click to enlarge|thumb]]
+[[Image:Ticket2.png|400px|Click to enlarge|thumb]]
 There are a few options you have to choose from when creating your ticket.
-[[Image:Ticket3.png|350px|center]]
+[[Image:Ticket3.png|350px]]
 *'''Issue creating or merging a game account''' - This was a common problem for Legacy players when [[Legacy]] merged with HCS. This is what you use when you are an older player and are trying to merge your account into the HCS system so you can continue with your old account instead of starting completely over.
@@ Line 34: / Line 34: @@
 In the effort to make your experience with the ticket system as easy and straightforward as possible, we have created a ticket with an a conversation between two current [[Staff|Volunteer Helpers]] to show how it works.
-[[Image:Ticket4.png|350px|center|Click to enlarge|thumb]]
+[[Image:Ticket4.png|350px|Click to enlarge|thumb]]
 And once your issue is resolved and you no longer need a ticket to be open, you just scroll to the bottom of the page and you will see how to close the ticket (if a [[Staff]] member or [[Staff|Volunteer Helper]] doesn't do it for you):
-[[Image:Ticket5.png|350px|center]]
+[[Image:Ticket5.png|350px]]
 [[Category:Gameplay]]

← Older revision		Revision as of 13:36, 16 August 2013
Line 1:		Line 1:
−	~~{{UC}}~~
−
	{{Note\|You can find the old ticket system at the [[Ticket Help]] page for references.}}		{{Note\|You can find the old ticket system at the [[Ticket Help]] page for references.}}

Line 41:		Line 39:

	[[Image:Ticket5.png\|350px\|center]]		[[Image:Ticket5.png\|350px\|center]]
		+
		+	[[Category:Gameplay]]

@@ Line 1: / Line 1: @@
 {{UC}}
 After the merge with Hunted Cow Studios, they became more involved with [[Legacy]] by incorporating our ticket system with theirs. Meaning they would be more involved with the playerbase and would handle more delicate issues that required more specific attention.
@@ Line 30: / Line 32: @@
 *'''Complaint about Community Support''' - If you feel something was handled incorrectly, report it here for it to be handled differently.
 *'''Other Issue''' - If your issue is not listed, choose this option.

← Older revision		Revision as of 17:02, 10 August 2013
Line 1:		Line 1:
	{{UC}}		{{UC}}
		+
		+	After the merge with Hunted Cow Studios, they became more involved with [[Legacy]] by incorporating our ticket system with theirs. Meaning they would be more involved with the playerbase and would handle more delicate issues that required more specific attention.
		+
		+	Like with the old system, you can still get to the ticket via the same method of going to the Community Tab and selecting Ticket Help. As shown below.
		+
		+	<center>[[Image:Q1.png]]</center>
		+
		+	However, if you have your HCS toolbar turned on, you can also use that in order to create a ticket. As shown below.
		+
		+	<center>[[Image:Ticket.png]]</center>
		+
		+	===Actually Creating a Ticket===
		+	The process to creating a ticket is relatively simple and will put your issue exactly where it needs to go.
		+
		+	The main thing is that you are sure to select Legacy Online as the game you are having an issue with.
		+
		+	[[Image:Ticket2.png\|400px\|center\|Click to enlarge\|thumb]]
		+
		+	There are a few options you have to choose from when creating your ticket.
		+
		+	*'''Issue creating or merging a game account''' - This was a common problem for Legacy players when [[Legacy]] merged with HCS. This is what you use when you are an older player and are trying to merge your account into the HCS system so you can continue with your old account instead of starting completely over.
		+	*'''Question Regarding Gameplay''' - Straightforward and simple. If there is something confusing you about the game, just ask away here.
		+	*'''Problem with my account''' - Email issues, password issues, literally anything wrong specifically with your account.
		+	*'''Report a problem with another player''' - Community related issues, such as harassment or abuse.